Allison Music Wagga Wagga Refund and Return Policy
Welcome to Allison Music Wagga Wagga! We are committed to ensuring you have a positive experience with our products and services. This Refund and Return Policy outlines your rights under New South Wales (NSW) Consumer Law and the processes for returning or obtaining a refund for items purchased from our store.
2. Your Rights Under NSW Consumer Law
Under Australian Consumer Law (ACL), you are entitled to certain rights and guarantees when purchasing goods and services. These include:
• Consumer Guarantees: Products must be of acceptable quality, fit for the intended purpose, and as described.
• Refunds and Returns: You may be entitled to a refund, repair, or replacement if a product
does not meet the consumer guarantees.
3. Eligibility for Refunds and Returns
You are eligible for a refund or return if:
• The Product is Faulty: The product has a major defect or is not of acceptable quality.
• Incorrect Product: The product is not what you ordered or is significantly different from the description on our website or in-store.
• Misleading Information: The product does not match the description provided at the time of purchase.
4. Process for Returning Items To return a product:
1. Contact Us: Reach out to our customer service team at sales@allisonmusic.com.au within 14 days of receiving the product. Provide your order number, details of the product, and the reason for the return.
2. Return Instructions: We will provide you with instructions on how to return the product.
Ensure that the product is returned in its original condition, including packaging and any
accessories.
3. Return Shipping: You are responsible for the cost of return shipping unless the product is faulty or incorrect. We recommend using a trackable shipping service to ensure the product reaches us safely.
4. Inspection and Processing: Once we receive the returned product, it will be inspected to
determine if it meets the criteria for a refund or exchange. We will notify you of the outcome and process the refund or replacement as applicable.
5. Refunds
Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to be reflected in your account once processed.
6. Exclusions The following items are not eligible for return or refund:
• Change of Mind: Products returned due to a change of mind are not eligible for a refund.
Please choose carefully.
• Used or Damaged Products: Products that have been used or damaged by the customer are not eligible for a refund or exchange.
7. Contact Us
For any questions or concerns regarding this policy, please contact us at:
Allison Music Wagga Wagga
85 Forsyth St, Wagga Wagga, NSW, 2650
02 69212696
sales@allisonmusic.com.au
We are here to assist you and ensure your satisfaction with your purchase.
8. Policy Updates
This policy is subject to change. Any updates will be posted on our website, and we encourage you to review it periodically.
Thank you for shopping with Allison Music Wagga Wagga. We appreciate your business!