Terms & Conditions

Shipping & Delivery

Payment for Product sold by Allison Music to you must be tendered at the time of placing an Order by enclosing credit card details for the price of the Product ordered with the Order and submitting it to Allison Music. Allison Music accepts the order by you to purchase a particular Product for the price when the bank or other financial institution in which Allison Music deposited it clears your credit card payment.

Upon acceptance of your order, delivery will be affected to the address nominated by you. Allison Music is not liable for any delay in delivery.

Privacy & Security

Allison Music collects personal information in order to provide personalised product and information services.

The personal information you provide to Allison Music will enable us to make offers of products and services to you. The type of personal information  we   collect may include your name, address, telephone numbers, e-mail address, what you buy, when you buy, information on how you use our products and services and how much you spend, information on your browsing activity when visiting one of our web pages, and personal preferences regarding musical instruments and/or accessories. This information will not be used by ay other organisation or person.

Returns & Replacements

To the extent permitted by law, the liability of Allison Muic under any condition or warranty which cannot legally be excluded (including those under the Australian Consumer Law) is limited to the replacement or repair of the Product or supply of equivalent Product; or the payment of the cost of replacing or repairing the Product or of acquiring equivalent Product.

Except to the extent expressly provided for in this Agreement, Allison Music has no liability (including liability in negligence) for any loss or damage consequential or otherwise suffered or incurred in connection with the Product provided by Allison Music, including but not limited to any loss or damage consequential or otherwise suffered or incurred and caused by or resulting directly or indirectly from any failure, defect or deficiency of any kind of or in the Product.

You are entitled to a refund or repair or exchange or credit, if the goods you have purchased are:

  • Faulty
  • Significantly different to those shown or described to you or
  • Not doing what they are supposed to do


The prices on the Website and any other information in respect of a Product is not an offer to sell but is an invitation to treat only, and is subject to the availability of the Product, which may change from time to time. You may offer to purchase goods by completing the order form and submitting it with your credit card details for the price of the product. Your order must contain all ordering information specified on the order form.

You may not cancel an order once it is submitted, even if our acceptance or rejection of your offer is still pending. Allison Music reserves the right to accept or reject in its absolute discretion any orders which may be received by it for any reason including, without limitation, the unavailability of any Product, an error in the price or the Product description on the Order Page, or an error in an order made by you. Allison Music is not required to give reasons for rejecting your offer to purchase.

Allison Music will refund your payment should your offer be rejected. If Allison Music rejects your offer to purchase the goods for any reason, neither it nor you will be under any further liability to the other arising out of your original offer or its non-acceptance of that offer.

Allison Music gives no undertaking as to the availability of Product advertised on this Website and the prices shown are subject to alteration without notice. The prices at which the Product is sold are inclusive of any goods and services tax imposed under Australian law ("GST").

Updating Account Information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.